Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice. There are a variety of roles and tasks up to giving full advice.
As a telephone assessor you'd be the first point of access for Citizens Advice clients when they call our telephone service number. You'd help with a wide range of problems and issues our clients face. Giving information from our Citizens Advice online information system and other sources. You would refer clients to more specialist advice where needed You would keep records of all clients cases on the database
This is a diverse role and you’ll not be expected to know it all. We train all our telephone assessors, which help in developing the skills needed to deliver an excellent level of service to our clients.
Our Receptionists are the first point of contact for anyone coming into our centres. Our receptionists greet our clients and other visitors, answer the phone. During dop-ins they ensure clients know what is happening and how long they have to wait. They may also explain the services on offer, give clients leaflets and self-help materials. Keep the reception area tidy and enter information into computer systems.
By using evidence that Citizens Advice gets from our clients, you could help bring about changes in local and national policies and services which can benefit everyone - even those who have never used a local Citizens Advice before. In this role you would get involved in local campaiging by helping us gather evidence, put together reports and work for change.